Shipping Protection

Shipping Protection is an optional service available when you purchase from Atlanta Luxury Bags. Below are answers to the most common questions.

What is Shipping Protection?

Shipping Protection is an optional add-on that can be selected in your cart before checkout. It costs 1% of the merchandise subtotal, rounded to the nearest whole dollar, and must be added before your order ships. Shipping Protection is a protection service and is not an insurance policy.

What does Shipping Protection cover?

Shipping Protection covers eligible loss or physical damage that occurs while your package is in the carrier’s possession and before confirmed delivery. If an eligible claim is approved, Atlanta Luxury Bags may repair or replace the item, issue store credit, or reimburse the merchandise price paid, depending on the circumstances and item availability.

What is not covered?

Shipping Protection does not cover packages with a confirmed signature or carrier proof of delivery at the correct address; theft, loss, or damage after delivery; orders shipped to an incorrect address supplied by the customer; delivery changes or instructions requested by the customer; return shipments; normal wear; or claims involving fraud, misrepresentation, or insufficient documentation.

How do I file a claim?

Contact Atlanta Luxury Bags as soon as you notice a problem. Damage claims must be reported within 7 calendar days of delivery. Suspected loss must be reported within 7 calendar days of the most recent carrier tracking scan. Please keep all packaging and provide your order number, tracking information, photographs or video, and any other documentation we request. A lost-package claim may require completion of the carrier’s trace process before it is resolved.

How much can I receive?

Approved protection is limited to the merchandise price actually paid for the protected order. Taxes, original shipping charges, and the Shipping Protection fee are not included. The Shipping Protection fee is non-refundable after the order ships, including when no claim is filed or a claim is denied.

What happens if I decline Shipping Protection?

If you do not select Shipping Protection, you accept full responsibility for the product after it ships and is accepted by the carrier. Atlanta Luxury Bags is not responsible for loss, damage, or theft in transit or after delivery on an unprotected order.

To report a shipping issue, contact info@atlantaluxurybags.com or call (404) 655-4493.